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Front Office Manager


Front Office Manager

  • Singapore
  • Rooms Division
  • Full time
Job Summary
Reporting to the Director of Rooms, the Front Office Manager is responsible for the day-to-day operations of the Rooms Division which includes Front Office, Concierge and Club Lounge to ensure the achievement of established quality and service standards, and financial targets.
Key Responsibilities
  • Responsible for the leadership and achievement of performance targets of the Rooms Division.
  • Implement Hotel policies, procedures, and service standards in accordance to brand and service guidelines set by Mandarin Oriental Hotel Group.
  • Recommend and execute improvements in hotel policies and Rooms Division operations where there are opportunities for improving services, maximizing revenue and profitability where possible without comprising quality standards.
  • Ensure that Hotel guests are taken care of in accordance with SOPs and guidelines, and resolve service issues, incidents or accidents as required.
  • Be involved in reviews of repair and maintenance issues, and coordinate with Engineering and Housekeeping to ensure all guestrooms are in good condition.
  • Recommend opportunities for improvement of organization and colleagues experience to improve job performance which is translated into achievement of quality goals.
  • Drive colleagues’ satisfaction and motivation by developing good employee relations through pro-active engagement, coaching, and development of team members.
Key Requirements
  • Diploma or Degree in Business Administration or Hotel Management.
  • At least two (2) years of experience in a similar capacity in an international luxury hotel group.
  • Excellent communication and interpersonal skills with colleagues and guests
  • Excellent customer service skills and enjoy creating delightful moments for guests
  • Able to thrive in a dynamic and fast paced environment
  • Strong analytical and problem-solving skills
  • Strong operational leadership with a business mindset

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