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Front Office Supervisor

Dubai, United Arab Emirates

Front Office Supervisor

  • Dubai
  • Rooms Division
  • Full time
  • Closing at: Nov 30 2021 at 23:55 +04

Responsibilities

  • Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
  • Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
  • Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
  • Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
  • Assure the back and front of house areas of the Reception are clean and tidy at all times.
  • Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
  • Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
  • Ensure that Mandarin Oriental Jumeira’s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
  • Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
  • Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
  • Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
  • To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
  • To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
  • To perform and check all duties related to shift opening and closing check list.
  • Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
  • Greet and escort guests promptly to their rooms.
  • Handle guests’ complaints
  • Help the Bell team when needed
  • Handle cash drawer properly as outlined in the MODUB Controller’s manual
  • Ensure team product knowledge is maintained, updated and regularly tested.
  • Attend and conduct meetings during absence or unavailability of management team.
  • Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
  • Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
  • Communicate clearly with the Night Auditor and Accounting.
  • Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly

Skills & Qualifications

  • Senior High School qualification or equivalent
  • Degree in Hospitality or Hotel Management is an advantage
  • Minimum 2 years’ experience working in a 5-star hotel environment.
  • A minimum of 1 years of Front Office experience.
  • Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.

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