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Front Office Supervisor

Munich, Germany

Front Office Supervisor

  • Munich
  • Rooms Division
  • Full time

MANDARIN ORIENTAL HOTEL GROUP

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

MANDARIN ORIENTAL, MUNICH

A five-star hotel in the heart of the Old Town, Mandarin Oriental, Munich is a luxury retreat with timeless appeal. Offering an enticing blend of luxury, comfort and style, our extensive facilities, excellent service and beautiful rooms can’t fail to delight. Located in a quiet street, Mandarin Oriental, Munich is a five-star luxury hotel, close to many of the city’s most famous sites. Elegantly appointed and beautifully designed, we offer the perfect mix of Oriental style and German charm.

JOB DESCRIPTION

  • Creating memorable arrival and departure experiences for our guests
  • Be the first point of contact in terms of guest relations and services for house guests and non-residents
  • Assisting in billing and invoice preparation
  • Preparing arrival reports and updating registration cards
  • Delighting international travelers through effective communication
  • Provide training for apprentices and trainees
  • Supervision of Front Office Agents, Apprentices, Interns
  • Operational communication with HSK/Engineering/In-Room Dining

YOUR PROFILE

  • completed vocational training in the hospitality industry
  • experience at the Front Office and in a similar luxury environment
  • you provide a warm and friendly service to our exclusive guests
  • your mode of operation is characterized by attention to detail
  • familiar with Guest Service related IT&T systems
  • fluent in German and English, other language skills are advantageous

YOUR BENEFITS

  • Complimentary Dining and Drinks at the Colleague Restaurant
  • Guaranteed additional Vacation Day on the Day of Your Birthday
  • Colleague Rates when staying at Mandarin Oriental Hotel Group Sister Hotel
  • Family and Friends Rates at Mandarin Oriental, Munich
  • Special Rates when staying at “Selektion Deutscher Luxushotels” and “Fair Job Hotels”
  • Dining Discount at The Lounge, Matsuhisa Munich and Mahjong Roof Garden
  • Weekly Friday Afternoon Colleague Get-together at Mahjong Roof Garden with Free Drinks & Snacks during the Summer Season
  • EUR 1000 net(!) for new Colleague Recommendations
  • Yearly changing Birthday Gifts
  • Long Service Recognition Gifts
  • Monetary Christmas Present and Year-end Appreciation Gifts
  • Special Occasion Surprises: Wedding, Childbirth etc.
  • Ladies benefit: Complimentary Pantyhose Supply every other Workweek for applicable colleagues
  • Team Outings: Oktoberfest, Christmas Events, Kick Off-Party, Summer Outing, Team Dinners
  • Colleague of the Quarter Awards & Prices
  • Attractive external Training Offering and Field Trips
  • Support of Personal Saving Plans “Vermögenswirksame Leistungen”
  • Colleague Wellness Initiatives
  • Discounts at IST University, eCornell & Aromatherapy Associates
  • Sabbatical upon Request

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