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Guest Relations Executive (Female)

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Guest Relations Executive (Female)

  • Abu Dhabi, United Arab Emirates
  • Rooms Division
  • Full time
  • Closing at: Dec 31 2021 at 23:55 +04

Responsibilities

  • Ensures maximum guest satisfaction through personal recognition and special attention from arrival through departure
  • Ensures all guests consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and services.
  • Meets and greets VIP guests personally
  • Liaises closely with Concierge, Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
  • Prepares compendiums prior guest arrival and check-into system if necessary
  • Maintains close contact with Airport Concierge for new arrivals and departures
  • Updates and maintains repeat guest history system
  • Promotes Inter-Hotel sales and in-house facilities
  • Distributes prepared welcome cards and amenities to room prior to guest arrival
  • Attends to special requests by guests
  • Handles guest complaints and refers them as necessary, performs follow up on corrective action
  • Reviews arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
  • Prepares requisitions for amenities on a timely basis
  • Participates in regular meetings for all Guest Relations colleagues, Butlers to facilitate communications and smooth operations
  • Adheres to OH&S policies and procedures
  • Performs related duties and special projects assigned.
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    Basic Requirements

  • Ability to demonstrate that they can work in multi-tasking environment effectively, be enthusiastic, positive in their nature and have an excellent guest handling manner.
  • Preferably with previous experience of working in hospitality industry and be flexible with working hours and be a team player.
  • English communication skill is a must.
  • At least one-year experience in a similar role.
  • Diploma or Certificate in Hospitality Operations and/or a similar school/college qualification.
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