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Guest Relations Manager

Miami, FL, United States, Florida, United States

Guest Relations Manager

  • Miami, FL, United States
  • Rooms Division
  • Full time

The Guest Relations Manager will act as the "owner" of the guest database and is responsible for executing the delivery of amenities and ensuring that guest preferences are met while delighting and exceeding guest expectations. This position will also meet, greet and escort all VIP guests and will ensure the guest was delighted and satisfied; arriving, during the stay and during a fond farewell.  The position is also responsible for assisting with the daily operation of the Front Desk and other Front Office departments.   

Incumbent must have excellent written and verbal communication skills, with the ability to multi-task. English required, Spanish highly preferred. A strong sense of luxury hospitality service is critical. Experience with MS Office products, HMS, and HOTSos is a plus. A flexible schedule is required, including weekends, holidays, and evenings. This is a full-time position only. 

The Guest Relation Manager reports directly to the Front Office Manager.

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