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Guest Service Agent 前台接待

Guangzhou, Guangdong, China

Guest Service Agent 前台接待

  • Guangzhou
  • Rooms Division
  • Full time
  • Closing at: Jan 31 2022 at 23:55 HKT

Duties and Supporting Responsibilities:

  • Continually proactively find ways to improve the scores of all audits related to the department.
  • Be always proactive in upselling and be always creative and proactive in recommending ways of achieving better result.
  • Be familiar with all Guest Service related Standard Operations Procedures and hotel’s policies and procedures.
  • Be knowledgeable about all the services, facilities, events in the hotel and be ready to sell/ upsell/ cross-sell hotel services to guests at anytime.
  • Fully aware of and well prepared for every day’s expected flow of guests (arrivals, departures) and activities in the hotel.
  • Be very focus and concentrate on handling any check-in to ensure room status are carefully checked to avoid check-in a non vacant-clean room/ double sell and when cutting key cards, ensure correct and valid key is cut with a room number matched.
  • Ensure all arriving guests are warmly greeted, being escorted to room with in-room check-in and orientation services.
  • Extend sincere appreciation to all guests upon check-out, check satisfaction, provide useful information, offer assistance on luggage/ transfer service and invite for return.

 

Job Requested

  • Luxury 5-stars hotels work experience is an advantage.
  • Must enjoy guest contact and have a natural ability to serve and delight them.
  • A team player with ability to multi-task and remain composed at all times.
  • Basic computer and typing skills.
  • Good command of English and Mandarin, both spoken and written.

 

工作职责/职位描述:

  • 持续主动寻找方法提高与部门相关的所有审核分数。
  • 在追加销售时始终保持积极主动,在推荐实现更好结果的方法时始终保持创造性和积极主动。
  • 熟悉所有与宾客服务相关的标准操作程序以及酒店的政策和程序。
  • 了解酒店的所有服务、设施和活动,随时准备向客人销售/追加销售/交叉销售酒店服务。
  • 充分了解并为酒店每天的预期客流量(到达、离开)和活动做好充分准备。
  • 非常关注并集中精力办理入住手续,确保仔细检查房间状态,以避免入住非空置的洁净室/重复出售,并且在切割钥匙卡时,确保制作正确有效的钥匙并匹配房间号。
  • 确保所有到达的客人都受到热情的欢迎,并被护送到房间,提供酒店及房间介绍的服务。
  • 在退房时向所有客人表示诚挚的感谢,检查他们的满意度,提供有用的信息,提供行李/中转服务方面的帮助,并邀请他们返回。

 

职位要求:

  • 有国际奢华五星级酒店经验者优先。
  • 沉着冷静,能随机应变,有团队精神。
  • 基本的电脑应用能力。
  • 良好的中英文沟通及书写能力。
 

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