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Guest Service Agent

Miami, FL, United States, Florida, United States

Guest Service Agent

  • Miami, FL, United States
  • Rooms Division
  • Full time

A Guest Service Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests.

It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The incumbent will be providing various services and products to the guest and must always be representative of the brand.  

The Guest Service Agent reports directly to the Director of Front Office Operations and Front Desk Managers.


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