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Guest Service Agent

Miami, FL, United States, Florida, United States

Guest Service Agent

  • Miami, FL, United States
  • Rooms Division
  • Full time

Our Guest Service Agent is responsible for the check-in and check-out process as well as answering general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests.

It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with our Legendary Quality Experiences. The incumbent will be providing various services and products to the guest and must always be representative of the brand.  

The Guest Service Agent reports directly to the Front Office Manager.

 

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