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Guest Service Agent

New York, NY, United States, New York, United States

Guest Service Agent

  • New York, NY, United States
  • Rooms Division
  • Full time
  • Major responsibilities       
    • Greet and escort guests promptly to their rooms
    • Handle cash drawer properly as outlined in the MOHG Controller’s manual
    • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
    • Demonstrate teamwork by cooperating with and assisting colleagues as needed
    • Address special guest preferences recorded in guest history profiles
    • Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
    • Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
    • Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
    • Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
    • Communicate clearly with the Night Auditor and Accounts Department
    • Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
    • Perform assistance to guests in both the street lobby and sky lobby
    • Perform any other reasonable duties as required by the Director of Front Office Operations and Front Office Manager

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