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Guest Service Center Operator 宾客服务中心专员

Beijing, China

Guest Service Center Operator 宾客服务中心专员

  • Beijing
  • Rooms Division
  • Full time
  • Closing at: Oct 1 2022 at 23:55 HKT
  • Answering hotel’s main telephone number and connecting guests and colleagues to the correct telephone extension
  • Greeting all callers with a warm and sincere greeting
  • Anticipating and recognizing individual guest needs
  • Passing on requests in a timely and accurate manner to appropriate colleagues
  • Delivering personalized wake-up calls within 2 minutes of agree upon time in a clear and pleasant voice
  • Taking restaurant reservations during the restaurant’s non-operating hours
  • All telephone calls will be answered within 3 rings, using correct salutations and telephone etiquette.
  • All callers will be asked for permission before being placed on hold
  • An acknowledgement is made before transferring or connecting a call
  • Must be able to remain calm and communicate clearly with Guests, Management and colleagues in the event of an emergency

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