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Guest Service Center Supervisor

Beijing, China

Guest Service Center Supervisor

  • Beijing
  • Rooms Division
  • Full time
  • Closing at: May 31 2022 at 23:55 HKT

Major Responsibilities

  • Create and strategise duties and responsibilities of Telephone colleagues and ensure that work processes are in a logical order
  • Ensure proper staffing at all times
  • Ensure that Legendary Quality Experiences, policies and procedures are properly understood and followed through
  • Perform all aspects of colleague and training functions, including hiring, performance appraisals, counselling, coaching, training, disciplinary actions
  • Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff
  • Ensure that the Legendary Service Training manual is continuously updated, maintained and used effectively
  • Perform any other reasonable duties as required by the Front Office Manager or the Assistant Front Office Manager. 
  • To maintain strong, professional relationships with the local telecom provider and their account manager.
  • To respond to changes in the Rooms function as dictated by the industry, company and hotel.
  • Ensure there is strong relationship and constant communication with all departments in the hotel. In the Front Office, the other Front Office sub-sections, the Housekeeping team.
  • To attend training sessions and meetings as and when required.
  • Ensure all telephone colleagues are well trained on all emergency procedures.
  • Perform any tasks as assigned by the Management

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