Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

GUEST SERVICES AGENT

Kuala Lumpur, Malaysia, Wilayah Persekutuan Kuala Lumpur, Malaysia

GUEST SERVICES AGENT

  • Kuala Lumpur, Malaysia
  • Rooms Division
  • Full time
  • Closing at: May 31 2022 at 23:55 +08

Summary

The Guest Services Agent will report to the Front Office Manager and forms part of the Front Office team who collectively deliver exceptional guest experiences.

We are looking for individuals who have a good knowledge of Front Office operations, a team player and enjoys to wow guests with outstanding service and hospitality.


The Role of the Guest Services Agent

Job Responsibilities:

  • Responsible to meet and greet guests,
  • To escort guests to their rooms and assist the Duty Manager in carrying out their day to day duties and assists other guests,
  • To ensure that their stay are comfortable and all needs are met at the same time to maintain quality and personal service in all areas.

Job Requirement

  • Minimum SPM qualifications, preferably credits in English and Bahasa Malaysia
  • Graduate of Hotel School would be an added advantage
  • Previous working experience in hospitality or tourism related industry, preferably in Front Office operations but not essential
  • Strong computer skills, expertise with Microsoft Office, Word, Powerpoint, Excel is required; experience with Infor HMS is preferred
  • Willing to work shift duties
  • Able to communicate well with both colleagues and guests
  • Outgoing personality with a friendly approach
 

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