Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

GUEST SERVICES AGENT

Kuala Lumpur, Malaysia, Wilayah Persekutuan Kuala Lumpur, Malaysia

GUEST SERVICES AGENT

  • Kuala Lumpur, Malaysia
  • Rooms Division
  • Full time
  • Closing at: Oct 3 2022 at 23:55 +08

Summary

The Guest Services Agent will report to the Restaurant Manager and forms part of the F&B team who collectively deliver exceptional guest experiences.

We are looking for individuals who have a good knowledge of food & beverage, a team player and enjoys to wow guests with outstanding service and hospitality.


The Role of the Guest Services Agent

Job Responsibilities:

  • Responsible to meet and greet guests,
  • To escort guests to their rooms and assist the Duty Manager in carrying out their day to day duties and assists other guests,
  • To ensure that their stay are comfortable and all needs are met at the same time to maintain quality and personal service in all areas.

Job Requirement

  • Minimum SPM qualifications, preferably credits in English and Bahasa Malaysia
  • Graduate of Hotel School would be an added advantage
  • Previous working experience in hospitality or tourism related industry, preferably in Front Office operations but not essential
  • Basic knowledge of Par Springer Miller System (PSMS) and computer literate
  • Willing to work shift duties
  • Able to communicate well with both colleagues and guests
  • Outgoing personality with a friendly approach
 

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