Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

Guest Services Agent

Macau, Macao

Guest Services Agent

  • Macau
  • Rooms Division
  • Full time

 

  • Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
  • To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
  • Greet and escort guests promptly to their rooms
  • Handle cash drawer properly as outlined in the MOHG Controller’s manual
  • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
  • Demonstrate teamwork by cooperating with and assisting colleagues as needed
  • Address special guest preferences recorded in guest history profiles
  • Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
  • Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
  • Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
  • Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
  • Communicate clearly with the Night Auditor and Accounts Department
  • Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
  • Perform assistance to guests in any area of the hotel.
  • Perform any other reasonable duties as required by the  Front Office Manager
  • Perform any tasks as assigned by the Management
  • Perform Night Shifts
  • To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.

Apply Now

Not You?

You will now be directed to a page to complete your application