Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing





Kuala Lumpur, Malaysia, Wilayah Persekutuan Kuala Lumpur, Malaysia


  • Kuala Lumpur, Malaysia
  • Rooms Division
  • Full time
  • Closing at: Dec 30 2022 at 23:55 +08

The Guest Services Center Agent will report to the Guest Services Center Manager and forms part of the Front Office team who collectively deliver exceptional guest experiences.

The Role of the Guest Services Center Agent

  • Handling manual and technical of the PABX switchboard by providing efficient service to guest through telephone calls.

  • Answer the telephone in utmost clarity and offer assistance to callers

  • Book and connect overseas calls, complete vouchers for all overseas calls; know all telephone rates which are in force and changed which might occur
  • Handle morning wake-up calls as requested
  • Control the paging and guests “Do Not Disturb” panels
  • All messages to be relayed accurately and promptly for guests or colleagues
  • Monitoring the in-house music, movie and television system
  • Follow proper procedures for handling matters of emergency
  • Report immediately to superior and malfunction or breakdown of the switchboard
  • Provide service and information regarding hotel facilities to guests and outside calls
  • Be well-informed concerning all events, which takes place in the hotel
  • Have hands on information relating to Mandarin Oriental Hotel Group i.e. telephone numbers of other properties, names of personnel, etc.
  • Maintain “Privacy of Communication” while on duty
  • Be punctual at all times and adhere to general hotel rules strictly
  • Carry out the duties assigned by the Telecommunications Manager and Supervisor
  • Perform and other reasonable duties as required by the department head from time to time

 Preferred Qualifications And Skills

  • Diploma or Certificate in Hospitality Management from leading hotel schools
  • Experience in a similar capacity in the Reservations department of a hotel or as a Telemarketing Officer/Executive
  • Strong computer skills, experience with Telephone Console, Winsuite (FCS) and Property Management System (PMS) is preferred
  • Able to work independently with minimum supervision
  • Pleasant with positive attitude
  • Willing to work shift duties

Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:

Malaysia work authorization is required for this position.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

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