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Guest Services Executive - Reception


Guest Services Executive - Reception

  • Singapore
  • Rooms Division
  • Full time
Roles & Responsibilities:
  • Greet and escort guests promptly to their rooms
  • Handle cashier duties in accordance to Front Office Policy & Procedures and MOHG Controller’s Policy & Procedures.
  • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
  • Demonstrate teamwork by cooperating with and assisting colleagues as needed
  • Address special guest preferences recorded in guest history profiles
  • Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
  • Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
  • Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
  • Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
  • Communicate clearly with the Accounts Department
  • Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
  • Provide assistance to guests in both the street lobby and sky lobby
  • Perform any other reasonable duties as required by the Rooms Division Manager, Front Office Manager or Reception Manager
  • Allocate guest rooms according to preference (smoking, non-smoking, king or twin bed, specific views, etc)
  • Co-ordinate and facilitate group check in process with Group Services Manager (room keys, registrations cards, room allocations according to preferences)
  • Possess a strong understanding rooms configuration and features (rooms aspect, bedding configuration)
  • Possess a strong knowledge of Amenities Codes and their applicable uses.
  • Co-ordinate and facilitate Airline layovers groups arriving and departing from the hotel (room allocation, room type preference, etc)
  • To train and develop Guest Services Assistants (GSA) into future Guest Service Executive roles
  • Provide professional services and executive support to Guest Services Executive (Club and Concierge), Reservation and Business centre department after operating hours
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Hospitality/Tourism/Hotel Management or equivalent.
  • No work experience required.
  • Full-Time position(s) available.

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