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Guest Services Officer

Hong Kong

Guest Services Officer

  • Hong Kong
  • Rooms Division
  • Full time

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. 



  • Provide check-in and check-out services for guests in a professional manner
  • Provide guests with a quality room orientation
  • Perform professional lobby patrol duties 
  • Provide quality service, with colleagues, to all guests by responding to their requests promptly, efficiently, and courteously at all time
  • Maintain accuracy of guest database input for the use of the hotel group


  • University graduate with Hotel Management degree
  • Minimum 1 year working experience in customer service
  • Fluent in both written and spoken English
  • Excellent organisational and communication skills
  • Ability to multi-task and work as a team
  • Basic computer and typing skills
  • Dynamic and energetic

For application, please quote the above job reference number and submit online application at our company career or please send your resume with salary expectation to:

To explore more opportunities and stay connected, please visit our Facebook career page:

Mandarin Oriental Hotel Group is an equal opportunity employer. Personal data collected will be treated in strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.

Closing date: Aug 31, 2021

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