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Guest Services Officer

Hong Kong

Guest Services Officer

  • Hong Kong
  • Rooms Division
  • Full time
  • Closing at: Sep 30 2022 at 23:55 HKT

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right.

Responsibilities:

  • Provide check-in and check-out services for guests in a professional manner
  • Provide guests with a quality room orientation
  • Perform professional lobby patrol duties 
  • Provide quality service, with colleagues, to all guests by responding to their requests promptly, efficiently, and courteously at all time
  • Maintain accuracy of guest database input for the use of the hotel group
  • Ensure Room assignment is in line with guest requests
  • Assist Supervisors in their daily responsibilities, such as Trace Report and Hot SOS follow up
  • Encourage colleagues and supervise different programs: Up selling, Data Collection, Guest Preference

Requirements:

  • University graduate with Hotel Management degree 
  • Related working experience in hotel/ guest services
  • Fluent in both written and spoken English 
  • Mandarin and other foreign language literacy is a plus 
  • Excellent organisational and communication skills 
  • Ability to multi-task and work as a team 
  • Basic computer and typing skills 
  • Dynamic and energetic

For application, please quote the above job reference number and submit online application at our company career website: www.mandarinoriental.com/careers or please send your resume with salary expectation to: mohkg-hr@mohg.com or WhatsApp on 6011 0790.

By applying to this position, you agree to Mandarin Oriental Hotel Group (“MOHG") communicating with you and sending you information in relation to MOHG – in particular, you agree that MOHG may notify you of relevant human resources related matters, such as keeping you informed of new employment opportunities that may be of interest to you. For details, please refer to www.mandarinoriental.com/privacy-policy.

Mandarin Oriental Hotel Group is an equal opportunity employer. Personal data collected will be treated in strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.

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