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Head Concierge . Season 2022

Lake Como, Italy

Head Concierge . Season 2022

  • Lake Como
  • Rooms Division
  • Full time

Duties and Responsibilities

  • Ensure that Legendary Quality Standards, policies and procedures of Mandarin Oriental, Lago di Como are properly understood and followed among the Concierge Team.
  • Personally welcomes VIP guests as well as repeat guests, recognizing and anticipating their individual needs.
  • Handles all guest complaints and specific requests by cooperating with all the departments.
  • Schedule Concierge Team departmental shifts.
  • Be the first Ambassador for our Guests to discover all what Lago di Como has to offer in terms of experiences.
  • Engages with guests identifying and anticipating their preferences.
  • Be proactive and well acknowledged to make every experience a success.
  • Maintain a constantly updated database with extensive information about area highlights.
  • Be knowledgeable of all in-house and arriving guests, keeping track of all Guest’s request, reservations and confirmations.
  • Be aware of all daily events in the Hotel.
  • Arrange tickets for theatre, sporting events and local attractions.
  • Make and confirm dining reservations.
  • Provide a daily list to the Front Office Manager or Manager On Duty of transportation reservations.



  • A minimum of three years experience as a Head Concierge within a luxury hotel enviroment
  • Bachelor's degree in hospitality or related field
  •  Strong written and verbal communication skills required
  • Able to multi-task
  • Must be professional and possess excellent presentation, communication, organization, and effective time management skills.
  • Must have very strong knowledge of the restaurants, bars, theatres, shows and attractions in Lago di Como area.
  • Flexible schedules and working hours; willingness to work weekends & holidays required.
  • Multi-lingual


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