Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

Head Hostess

Istanbul, Turkey

Head Hostess

  • Istanbul
  • Food & Beverage Division
  • Full time
  • Closing at: Jun 1 2022 at 04:55 HKT

Duties & Responsibilities

  • Always provide excellent service to all our guests
  • To ensure that reservations are handled in a friendly and professional manner
  • Assist guests courteously and efficiently
  • To provide a professional and courteous service and ensure that all employees of the assigned outlet follow the example
  • Set up tables as per the standard
  • To collect and update Guests’ database
  • Assist in training
  • To organize the menus for each service and ensure they are cleaned and in good condition, check menus stock level
  • To present menus and wine lists and assist in service during meal period.
  • Collect daily newspaper and set up accordingly
  • Administrative duties including shifts, daily report, competition check, ordering of office supplies.
  • Communicate with Kitchen for any guests’ special request and dietary requirements
  • To wish each guest a warm farewell and thank them for coming
  • To fully inform and aware about all information connecting to Food and Beverage venues and Mandarin Oriental Bosphorus Istanbul generally
  • To handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to F&B Director ensuring that the follow up is performed with the guest.
  • To have role of good Brand ambassador.
  • To demonstrate a pride in the workplace and a high level of commitment.

Requirements

  • Proficiency knowledge of English spoken and written language as well as Turkish language. Russian and Arabic language knowledge is a plus.
  • Using Seven Rooms, Open Table, Seven Rooms and Microsoft Outlook
  • Demonstrates a high standard of verbal communication, social skills and up selling skills.
  • Willing to work a flexible schedule and holidays.
  • Have a minimum of 2 years’ experience in similar position, preferably in luxury environment.
  • Have the ability to handle multiple tasks at one time.

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