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Head Hostess

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Head Hostess

  • Abu Dhabi, United Arab Emirates
  • Food & Beverage Division
  • Full time
  • Closing date: Oct 31 2021 at 23:55 +04

Main Responsibilities:

  • Relate with guests when they arrive and when they are leaving
  • Thank clients for their patronage when they are leaving
  • Communicate with guests while they wait for their drink and food order.
  • Ensure complete and consistent cleanliness of the hostess area
  • Be available to answer calls and to greet guests
  • Provide assistance to servers with tallies at shift ends
  • Supervise host book efficiently and oversee guests seating arrangements
  • Handle guests amicably and with understanding whether they have reservation or not
  • Make great and impressive first impression on guests
  • Schedule reservation for guests both in person and over the phone
  • Communicate with supervisors or management on any issue related to guests.
  • Handle all cases related to guest courteously and professionally
  • Attend communication meeting, briefings and training sessions as required by the Restaurant Manager, Training Manager and Food and Beverage Manager.
  • To keep uniform neat and clean and ensure personal grooming and hygiene is in line with standards set by Emirates Palace.
  • Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.

Required Skills:

  • Working experience in related fields, like hospitality industry or hotel, is added advantage
  • Possess IT skills in MS excel and MS Word
  • Possess top-notch communication skills in the local language, both in written and verbal forms
  • Ability to properly maintain inventory
  • Possess competence at filling all guests’ supplies
  • Ability to manage complaints tendered by clients
  • Ability to relate well with other members towards excellent service delivery to clients
  • Ability to answer telephone calls in the most diplomatic and soothing manner
  • Possess excellent knowledge of room, restaurant and bars services
  • Ability to address all issues related to guest’s service

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