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Head Housekeeper

London, United Kingdom

Head Housekeeper

  • London
  • Housekeeping Division
  • Full time

Picture this: it’s a Tuesday. Sunlight streams through the window. You’re helping prepare a room and looking out over Hyde Park. This is what your mornings look like when as a Head Housekeeper in our hotel.

Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and restaurants.

It’s another world. A world of oriental luxury and the most attentive service. A world that’s all about our guests.

It’s also a world that’s been reinvented and reimagined to move with the times. With a heart of London’s heritage and an eye to the future, we use our own sense of history to set new standards – through kind, passionate and generous service.

We love perfectionists, and we’re looking for more to join us as a Head Housekeeper.

To do this job well, you’ll be a details person: someone who walks into a room and takes a second to spot a curtain that needs straightening or a bedsheet that needs smoothing.

Beyond an eye for detail, this role calls for a thoughtful nature: our best Head Housekeepers are those who look for ways to please our guests, sometimes in unexpected ways. (Let’s say they only eat the raspberries from a bowl of mixed fruit. Next time, we’ll leave them a bowl of raspberries or better yet, a raspberry tart.)

In return for your perfectionism, you’ll learn from our most seasoned housekeepers, and work with exceptional colleagues (think expert engineers on call), the latest technology (think iPads), and the finest products (think 300 thread count Egyptian cotton).

About the role

  • To ensure full knowledge of the role and responsibilities as well as the full knowledge and responsibilities of all positions reporting into this position.
  • To prepare and amend the Legendary Service Training manual according to changes within the organisation and guest expectations
  • To manage all costs lines in line with budget and forecast
  • To train the departmental trainers and highlight and correct any required training needs for the business to ensure all standards are adhered to.
  • To ensure that Mandarin Oriental Legendary Quality Experiences are fully implemented and maintained throughout the housekeeping department.
  • To identify and carry out training and development needs among the team
  • To assist on a daily basis the Director of Housekeeping with quality control of all VIP rooms
  • To liaise on a daily basis with joint head housekeeper to ensure efficient communication channels
  • To ensure service delivery in order to meet and exceed our guests’ expectations.
  • To have daily walks through PA, Valet, loading bay, corridors, rooms, pantries to ensure that they are tidy and in good order.
  • To manage where required the butlers to ensure all guest VIP standards are adhered to at all times.
  • To drive the day-to-day Management of the Housekeeping operations.
  • To be familiar with the day-to-day operation on the guest floors, public areas, butler department and storerooms.
  • To ensure that departmental administration is carried out efficiently and timely.
  • To chair daily room attendants and manager meetings/briefings to ensure full knowledge and responsibilities.
  • To lead by example in the checking and the cleanliness of all Butler Suites and long stay guest rooms, as well as daily checking of at least 4 rooms.
  • To carry out annual appraisals on all team members
  • To conduct departmental orientation for all new team members
  • To liaise with the Training and Quality Assurance Manager on departmental training needs


What we offer

As a colleague at the Mandarin Oriental Hyde Park London, you’ll be entitled to an array of benefits (as well as a highly competitive salary within the luxury London hotel sector). Varying from colleague recognition and reward programmes, discounted stays at our other properties across the world, free laundry and complimentary meals on duty, food and beverage discounts and exciting opportunities for promotion and transfers across the hotel/group.


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