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Host(ess) - F&B Guest Relations

Geneva, Switzerland, Genève, Switzerland

Host(ess) - F&B Guest Relations

  • Geneva, Switzerland
  • Food & Beverage Division
  • Full time

MANDARIN ORIENTAL HOTEL GROUP

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Geneva is opening a new, fine-dining restaurant and for this high-end Japanese lifestyle concept, we are recruiting a  a Host/Hostess – F&B Guest Relation 

Main Responsibilities: 

  • Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests
  • Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place and reconfirm all reservations by phone or email
  • Schedule all reservations and planned seating arrangements with management prior to service period
  • Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible
  • Welcome and escorts the guests with the overall objective to delight and satisfy each and every guest
  • Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately
  • Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station
  • Perform any tasks related to billing according to hotel standards and cashiering policies if required
  • Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the outlet manager

Job Requirements:

  • High School qualification or equivalent
  • Experience in a high volume restaurant with highest levels of service is preferred
  • French & English mandatory
  • Standards driven and motivational leader
  • The ideal candidate will have a genuine passion for service, food, lots of flair and creativity
  • You will have exceptional inter-personal, management and organizational skills.
  • Must be of smart appearance with excellent personal hygiene standards

 Please note this is a full time permanent position 

Benefits:

We provide a comprehensive Benefits Package which includes

  • meals whilst on duty
  • Guest Hotel experience for employees
  • Discounted Room Nights
  • Discount at F&B Outlets
  • 43 Paid Holidays including Bank & Public Holidays
  • Colleague recognition and reward programmes
  • Exciting range of learning and development programmes
  • Regular colleague social and wellbeing events
  • Opportunities for promotion and transfer across the group

You can expect a modern and very personal work environment as well as multiple development potentialities within the hotel and the Mandarin Oriental Group. Our in-house Learning and Developing Manager takes care of the best possible professional development, which is individually matched to our employees.

We are looking for enthusiastic individuals who possess the right attitude and passion to drive this exciting new opening forward and wow our guests!  If this is you, then apply here now!

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