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Hostess / F&B Receptionist

Milan, Italy

Hostess / F&B Receptionist

  • Milan
  • Food & Beverage Division
  • Full time

The Company:

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has under development over 40 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel:

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Bar + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms that benefit from natural daylight.

Administration

  • Proficiency in english and italian language
  • Must be able to set up tables for all meal periods
  • Must be able to set up service stations
  • Must be able to set up the bar/restaurant reception area
  • Must be capable of handling all relevant equipment
  • Must be able to handle all reservations and guest enquiry of the bar/restaurants in a timely manner
  • Prepare all table arrangement of the bar/restaurants
  • Ensure the menus are up-to-date and in excellent condition
  • Must have good communication skills within department and able relate message with other departments within the hotels
  • Attend daily meetings
  • Attend all mandatory training sessions arranged by MO
  • Perform all administrative tasks designated to him/her by management

Maintaining Standards

  • Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  • Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  • Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

Guest Service

  • Taking reservations accurately where necessary while keeping track of guests preferences
  • Greeting and seating guests according to MO standards
  • Presenting the menu correctly to each guest
  • Clearing plates and tables and ensuring general table maintenance throughout the meal
  • Ensuring guest satisfaction
  • Handling special requests from guests and VIPs
  • Handling guest complaints
  • Bidding guests farewell
  • Anticipating the guests' needs

Hygiene and Cleanliness

  • Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image
  • Ensure that the environment of the outlet is being maintained to MO standards

Health and Safety

  • Be aware of, and comply with, safe working practises as laid down under FHLSS. This will include your awareness of any specific hazards at your work place
  • Be aware of, and comply with local and relevant Food Acts.
  • Wear any appropriate protective clothing provided by or recommended by the Hotel.
  • Report any defects in the building, plant or equipment according to the Hotel procedures.
  • Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.
  • Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.
  • Be aware of Fire safety plans
  • Adhere to Safe&Sound procedures regarding Health & safety
  • Adhere to Safe&Sound procedures regarding  HACCP standards
  • Attend any training deemed appropriate by your Head of Department
Closing date: Jul 01, 2021

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