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Hostess / F&B Receptionist - Stage

Milan, Italy

Hostess / F&B Receptionist - Stage

  • Milan
  • Food & Beverage Division
  • Internship
  • Closing at: Dec 1 2021 at 06:55 HKT

The Company:

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world Increasingly recognized for creating some of the world’s most sought-after properties, theGroup provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

The Hotel:
Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Bar + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms that benefit from natural daylight.

Main Responsibilities

  • Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests
  • Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place and reconfirm all reservations by phone or email
  • Schedule all reservations and planned seating arrangements with management prior to service period
  • Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible
  • Welcome and escorts patrons with the overall objective to delight and satisfy each and every guest
  • Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately
  • Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station
  • Perform any tasks related to billing according to hotel standards and cashiering policies if required
  • Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the outlet manager

 Requirements

  • High School qualification or equivalent is preferred
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
  • Experience in a high volume restaurant with highest levels of service is preferred
  • Fluent in English and Italian spoken and written

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