With more than 350 colleagues, we are seeking hostess with the passion to deliver the best service and exceed our guest’s expectations for our Jardin del Ritz, a unique venue in Madrid to dine al fresco in style during spring and summer months when Madrilians and visitors enjoy good weather, long days and endless dinner-table conversations.

The company

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts.  The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel

Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art.

With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.

Main responsibilities:

• Taking reservations accurately where necessary while keeping track of guest’s preferences
• Greeting and seating guests according to MO standards
• Ensuring guest satisfaction
• Handling special requests from guests and VIPs
• Bidding guests farewell
• Anticipating the guests' needs

Requirements:

• Proficiency in English and Spanish language.
• Must be able to set up the bar/restaurant reception area
• Must be capable of handling all relevant equipment
• Must be able to handle all reservations and guest enquiry of the bar/restaurants in a timely manner
• Ensure the menus are up-to-date and in excellent condition
• Must have good communication skills within department and able relate message with other departments within the hotels
• Attend daily meetings
• Attend all mandatory training sessions arranged by MO
• Perform all administrative tasks designated to him/her by management
• Be aware of, and comply with, safe working practices as laid down under FHLSS. This will include your awareness of any specific hazards at your workplace
• Be aware of and comply with local and relevant Food Acts.
• Report any defects in the building, plant, or equipment according to the Hotel procedures.
• Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.
• Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.
• Be aware of Fire safety plans
• Adhere to Safe&Sound procedures regarding Health & safety
• Adhere to Safe&Sound procedures regarding HACCP standards
• Attend any training deemed appropriate by your Head of Department

Contract

Due to the nature of the venue, the type of contract is Seasonal.