Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

HOSTESS

Kuala Lumpur, Malaysia, Wilayah Persekutuan Kuala Lumpur, Malaysia

HOSTESS

  • Kuala Lumpur, Malaysia
  • Food & Beverage Division
  • Full time
  • Closing at: May 31 2022 at 23:55 +08

Summary

The Hostess will report to the Restaurant Manager and forms part of the F&B team who collectively deliver exceptional guest experiences.

We are looking for individuals who have a good knowledge of food & beverage, a team player and enjoys to wow guests with outstanding service and hospitality.

 

The Role of the Hostess

The restaurant hostess is the first colleague to interact with arriving guests as they enter the restaurant. She should ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. She will assist in sitting guests and provide occasional assistance to guests on menu items.

 

Preferred Qualifications And Skills

  • Diploma or Certificate in Hotel Management/ Catering
  • Minimum 2 years relevant job experience in similar capacity
  • Knowledgeable about customer service and guest contact skills
  • Knowledgeable about handling guest/colleague complaints and dealing with guests
  • Fluent in English and Bahasa Malaysia
  • Ability to communicate in other languages would be an advantage
  • Computer literate with knowledge of Microsoft Windows and InfoGenesis System
  • Able to work independently and with minimum supervision
  • Pleasant with positive attitude
  • Good communication and administrative skills
  • Willing to work shift duties
  • Must have working rights in Malaysia

 

Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:

Malaysia work authorization is required for this position.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Apply Now

Not You?

You will now be directed to a page to complete your application