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Hotel Duty Manager

Doha, Qatar

Hotel Duty Manager

  • Doha
  • Administration & General Division
  • Full time

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

  • To provide visual management presence around the hotel in public and BOH areas
  • To provide continuity of management in complaint handling. After direct contact with a guest an accurate account is to be recorded on the agreed system with relevant investigation and responses within 24 hours. Outcome and response must be circulated to the Senior Management (General Manager and / or Hotel Manager)
  • Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apology
  • To attend operational and scheduled meetings:
    • Morning Meeting with Hotel Manager
    • Emergency Response Team Briefings
    • Front Office / Food and Beverage Briefings
    • Evening Handover with Hotel Manager (as a minimum)
  • To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned
  • Use time effectively and efficiently to:
    • Concentrate on more important priorities
    • Get more job done in less time than others
    • Attend a broader range of activities
    • Make necessary decisions in a timely manner
  • Ensure to comply with the Group’s Social Media Policy
  • Contribute to the effective management of costs throughout the hotel
  • Follow assigned work schedule covering 24 hours a day and 7 days a week alongside other Hotel Duty Managers as published by the Hotel Manager, including working Overnight when scheduled. All shifts will be on a rotation basis based on business needs
  • Undertake any other requests as required by Senior Management (General Manager and /or Hotel Manager)


  • Vocational Diploma in Hospitality related subject is an advantage
  • Bachelor Degree in Hospitality/Hotel/Business Management is preferred
  • Minimum 3 years of experience working in a 5-star hotel environment
  • Minimum of 2 years’ experience as a Hotel Duty Manager, Operations Manager or similar.
  • International experience with GCC and/or Doha preferred

If you are interested in joining our team apply today!

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