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Hotel Manager

Macau, Macao

Hotel Manager

  • Macau
  • Administration & General Division
  • Full time
  • Major responsibilities
    • To coordinate and facilitate the activities of all operating departments as designated and perform all management duties necessary to achieve effective and profitable hotel operations.
    • Oversee and ensure that overall quality objectives and targets for the hotel are achieved at all times, including external mystery shopping audits, guest satisfaction surveys and the continuous monitoring of guest feedback.
    • Ensure that operational revenue targets are achieved consistently. Evaluation and implementation of action plans where required to achieve desired business objectives as outlined in the annual business plan.
    • Develop productivity benchmarks, monitor and analyze business trends, provide data and commentary or financial forecasts and hotel performance.
    • Monitor the financial performance of the hotel operating departments in cooperation with the respective committee members.
    • Undertake specific major tasks as will be determined by the General Manager from time to time.
    • Initiate, promote and monitor activities in respect to the Mandarin Oriental Hotel Group Mission Statement and The Legendary Quality Standards.
  • Dimensions
    • To report to the General Manager, with liaison with the hotel executive committee members.
    • To always conduct oneself in the highest possible manner reflecting credit on oneself, the hotel, company and industry.
    • To pay great attention to the setting and achievement of the planned standards of the hotel in services, facilities, hygiene, cleanliness, maintenance and safety.
    • To establish objectives for him/herself and for his/her subordinates to accomplish overall hotel objectives and promote a climate of enthusiasm and sense of achievement and team spirit with his colleagues.
    • Interprets and communicates hotel and corporate policy to subordinates. Formulates clear policy for functions under his/her jurisdiction to permit positive actions by subordinates. Sees that all company and hotel policies and plans are carried out.
    • Selects able subordinates, develops and trains them. Gives them responsibility and authority commensurate with their development of ability.
    • Recommends promotions as merited and explains the basis for each change to each employee before they become effective.
    • Cooperates willingly and enthusiastically with other hotel executives and generates the same spirit and teamwork within his own organizational unit. Develops and maintains good employee relations through intelligent interpretation and conscientious application of hotel personnel policies.
    • Keeps current on all matters, which will contribute to his effectiveness. Maintains complete and readily accessible record and files of information necessary for effective operations and future reference.
    • To coordinate with the IT&T Manager and MOHG Group Information Systems Manager regarding the ongoing operational aspects of the information systems.
    • To liaise with all executive committee members as may dictated by the needs of the business, (i.e. sales and marketing, technical services, finance and control, public relations, human resources, training and rooms divisions, etc.)
    • To coordinate the operational team for specific tasks as may be required.


  • Nature and Scope
    • Develops, recommends and advises the General Manager on goals, objectives, policies, budgets and plans relative to the hotel operation and, where applicable, pursues their effective achievement.
    • Evaluation of the financial performance of the hotel operations departments on a monthly basis.
    • Investigation of reasons for substandard performances and proposal of feasible solutions for the problems identified.
    • Development of productivity benchmarks and overseeing their implementation.
    • Liaison with MOHG properties lines management with a view to improving efficiency and profitability of the hotel operation.
    • Participation in management audits with interest to operational efficiency.
    • Liaison with executive committee members on the Annual Budget and Marketing Plan preparation.
    • Analysis of specific project feasibility studies and the subsequent preparation of documents for presentation to the directors.
    • Undertaking any specific functions and tasks which management might from time to time reasonably request.
    • Principal Accountabilities
    • The achievement of improved levels of efficiency.
    • The achievement of improved levels of productivity.
    • A focus on development of operations talent within the hotel to support the future growth of the group.
    • The achievement of targeted Mystery Shopping results.
    • The achievement of the annual FLHSS Audit results

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