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Hotel Sommelier

Beijing, China

Hotel Sommelier

  • Beijing
  • Food & Beverage Division
  • Full time
  • Closing at: Jun 30 2022 at 23:55 HKT
  • Maintains a high standard of personal hygiene and grooming at all times
  • Wears designated uniform which are well pressed and in a good state of repair and that name badges are worn at all times
  • To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit
  • To be fully informed and aware about all information concerning Food and Beverage outlets and hotel facilities of Mandarin Oriental, Guangzhou / Group generally
  • Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
  • Handles guest complaints or problems promptly, ensuring that any resolved/unresolved incidents are reported to the manager in a timely manner
  • Ensures hotel policies and procedures are adhered to
  • Ensures statutory rules and regulations are adhered to e.g. Health & Safety at work Weights and Measures, licensing laws etc.
  • Demonstrates a working knowledge of fire prevention and ensures colleagues follow evacuation procedures on hearing the alarm
  • Demonstrates security conscious behaviors in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the manager
  • Attends meetings and training sessions that may be beneficial personally or to the Ebony operations


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