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Housekeeping Attendant

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Housekeeping Attendant

  • Abu Dhabi, United Arab Emirates
  • Housekeeping Division
  • Full time

Responsibilities:

  • Clean assigned guest rooms according to standards established by the hotel.  It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
  • Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair.
  • Clean corridors and floor public areas around guest rooms assigned.  Also maintain cleanliness of equipment and pantries.
  •  Keep informed of hotel product and service knowledge in order to answer guest questions.
  • Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.  It may be providing information, giving an extra item such as a towel, etc. 
  • Write down on their assignment sheets relevant information for record purposes and possible future inquiries.  At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
  • Verify the physical status of room and updates Order Taker of any discrepancies found.
  • To keep uniform neat and clean and ensure good personal grooming and hygiene in accordance to the standards of Emirates Palace.
  • Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.
  • Skills and Requirements:
  • Minimum 2 to 3 years’ experience working in a luxury hotel environment.
  • International experience: Middle East experience is an advantage
  • Strong people management skills
  • Fluent in English, spoken and written language
  • Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
  • Mature and outgoing personality with excellent interpersonal skills.

 

 

Closing date: Mar 25, 2021

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