Housekeeping Floor Manager

Duties and Responsibilities

• Guest’s Requests:
  • Ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE)
  • Promote and recognize opportunities to provide guest service above and beyond all expectation
  • Monitor correct handling of all guest requests
• General Management:
  • Ensure that cleanliness and service standards are maintained in all areas of responsibility.
  • Work closely with the Engineering by reporting all work orders as soon as possible
  • Monitor and maintain a safe environment for all employees
  • Provide daily updates to the Director of Housekeeping on progress and status of each area of responsibility
  • Complete all required forms (room status, discrepancy, late check outs, employee competencies and reviews, lateness and absenteeism daily
  • Maintain correct inventories of all OS&E items
  • Complete all special projects in a timely manner
  • Be an active team player with a hands-on approach when manpower is in shortage
  • Ensure all equipment and cleaning supplies are used correctly and in accordance with safety and security standards to guarantee employee safety
  • Inspect all late check outs, VIP turndown and random turn downs nightly on PM shift
• Staff Training and Communication:
  • Conduct daily pre shift meetings on each shift
  • Assist Director of Housekeeping in all employee motivational and training programs
  • Train employees in maintaining clean, organized and properly stocked work areas and equipment.
  • Train employees to be perfectly groomed at all times
  • Train and monitor room attendants daily to ensure that standards of service and cleanliness are understood and followed
  • Communicate accurate information actively and in a timely manner to all colleagues
  • Give feedback to employees in a positive and encouraging manner in order to maintain an overall high performance.
• Guest Rooms, Public Areas and Back of the House Areas:
• Completely understand and be able to operate all in room SMART ROOM technology
• Recognize and report all missing, damaged or sub-standard fixtures and equipment
• Inspect all assigned guestrooms, both occupied and vacant. Ensure all general cleaning, preparation for VIP’s early arrivals and special cleaning requests are done on time and according to standard.
• Ensure all items are in place in guestrooms
• Monitor and maintain perfect cleanliness in all public areas responsible
• Monitor and maintain all back of the house areas