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Housekeeping Floor Manager

New York, NY, United States, New York, United States

Housekeeping Floor Manager

  • New York, NY, United States
  • Housekeeping Division
  • Full time

Duties and Responsibilities

  • Guest’s Requests:
    • Ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE)
    • Promote and recognize opportunities to provide guest service above and beyond all expectation
    • Monitor correct handling of all guest requests
  • General Management:
    • Ensure that cleanliness and service standards are maintained in all areas of responsibility.
    • Work closely with the Engineering by reporting all work orders as soon as possible
    • Monitor and maintain a safe environment for all employees
    • Provide daily updates to the Director of Housekeeping on progress and status of each area of responsibility
    • Complete all required forms (room status, discrepancy, late check outs, employee competencies and reviews, lateness and absenteeism daily
    • Maintain correct inventories of all OS&E items
    • Complete all special projects in a timely manner
    • Be an active team player with a hands-on approach when manpower is in shortage
    • Ensure all equipment and cleaning supplies are used correctly and in accordance with safety and security standards to guarantee employee safety
    • Inspect all late check outs, VIP turndown and random turn downs nightly on PM shift
  • Staff Training and Communication:
    • Conduct daily pre shift meetings on each shift
    • Assist Director of Housekeeping in all employee motivational and training programs
    • Train employees in maintaining clean, organized and properly stocked work areas and equipment.
    • Train employees to be perfectly groomed at all times
    • Train and monitor room attendants daily to ensure that standards of service and cleanliness are understood and followed
    • Communicate accurate information actively and in a timely manner to all colleagues
    • Give feedback to employees in a positive and encouraging manner in order to maintain an overall high performance.
  • Guest Rooms, Public Areas and Back of the House Areas:
  • Completely understand and be able to operate all in room SMART ROOM technology
  • Recognize and report all missing, damaged or sub-standard fixtures and equipment
  • Inspect all assigned guestrooms, both occupied and vacant. Ensure all general cleaning, preparation for VIP’s early arrivals and special cleaning requests are done on time and according to standard.
  • Ensure all items are in place in guestrooms
  • Monitor and maintain perfect cleanliness in all public areas responsible
  • Monitor and maintain all back of the house areas

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