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Housekeeping Houseperson

Washington, DC, United States, Washington, United States

Housekeeping Houseperson

  • Washington, DC, United States
  • Housekeeping Division
  • Full time
The Group
Mandarin Oriental Hotel Group is the award winning owner and operator of some of the worlds’ finest hotels. The Group operates luxury hotels in key leisure and business destinations. In total Mandarin Oriental employs 9,000 colleagues in three continents with 10 hotels in Asia, seven in North America and three in Europe.
The Hotel
Our award winning property, in the nation's capital, is situated on D.C.'s growing South West waterfront. Commanding monumental views, the property offers 373 guest rooms including 54 suites, extensive event space, and our Forbes Four Star Rated Spa at Mandarin Oriental. Mandarin Oriental, Washington D.C. welcomes individuals who are guest centered and are committed to making a difference every day; continually getting better to keep us the best. 
Strategic Intent
It is the mission and intent of this position that the incumbent will take full responsibility for the tasks that are given on all aspects of the Housekeeping operation and maintenance of the hotel.
Scope of Position
The House Attendant is responsible for maintaining a clean, well-stocked section assigned. He/She is responsible for maintaining cleanliness on guest floors and hallways assigned.
Organizational Structure
The House Attendant reports directly to the Assistant Director of Housekeeping / Housekeeping Manager.
Duties and Responsibilities
1. Guest Floor Cleanliness and Tidiness:
⦁ Cover all floors assigned to and ensures that the hotel cleanliness standards are maintained in all areas of responsibility.
⦁ Maintain the general upkeep of assigned section of guest floors.
⦁ Recognize and report all missing, damaged or sub-standard furniture, fixtures and equipment.
⦁ In assigned guest floors is responsible for all furniture moving, wall washing, drapes up and down, delivery of any guest requests, shampooing, buffing and spot cleaning, interior window and mirror cleaning and high dusting.
⦁ Maintain the cleanliness of guest foyers and corridors by performing wall washing, vacuuming, dusting of crown molding, millwork, baseboards and cleaning of all light fixtures including ceiling fixtures.
⦁ Perform general cleaning as scheduled.
⦁ Keep emergency stairwells and service landings in order and remove excessive soiled linen or garbage. 
⦁ Rotate mattresses according to the pre-determined schedule.
⦁ Move and remove furniture in guest related as well as office space.
2. Guest Requests Handling:
⦁ Fulfill any guests’ request e.g. laundry pick-up, delivery of toiletries and any other requests.
⦁ Supports room attendant in maintaining correct supplies and linen pars in closets and delivery of these supplies to the floors if needed.
3. Others:
⦁ Maintain vacuum cleaners and other equipment by cleaning up, changing bags and belts regularly.
1. Mandatory
⦁ Possess a good written and verbal command of the English Language.
⦁ Possess a pleasant and outgoing personality.
⦁ Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.  
⦁ Must be a self-motivator 
⦁ Must work in a safe, prudent and organized manner.
⦁ Able to stand and walk for up to 8 hours a day. 
⦁ Able to lift, push, pull 30-50 pounds safely and without assistance. 

Working with us means…

We are dedicated to delighting our guests and colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

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Equal Employer Opportunity statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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