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Housekeeping Manager

Lake Como, Italy

Housekeeping Manager

  • Lake Como
  • Rooms Division
  • Full time

Duties and Responsibilities

  • Motivate, train and supervise all Housekeeping and Laundry colleagues
  • Plan daily, weekly and monthly assignments and projects for all Room Attendants, Public Area Attendants, Housemen and Laundry Attendants
  • Train, coach and motivate Housekeeping staff to achieve the highest quality standards
  • Conduct daily briefings and trainings
  • Plan departmental scheduling
  • Perform administrative duties such as, but not limited to, departmental scheduling, purchase requests and monthly consumption reports
  • Maintain correct inventories of all items
  • Be responsible of the Housekeeping Department during the Director of Housekeeping absence
  • Perform daily inspection of all public areas, guestrooms, exterior of building and back house areas, to ensure that the highest standards are met
  • Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house
  • Work closely with the Engineering by reporting all work orders as soon as possible
  • Inspect, check and release hotel rooms for arrivals in accordance with set MO
  • Be an active team player with a hands-on approach when manpower is in shortage
  • Completely understand and be able to operate all in room smart room technology and systems
  • Recognize and report all missing, damaged or sub-standard fixtures and equipment
  • Inspect all assigned guestrooms, both occupied and vacant. Ensure all general cleaning, preparation for VIP’s early arrivals and special cleaning requests are done on time and according to standard
  • Monitor and maintain perfect cleanliness in all public areas responsible
  • Monitor and maintain all back of the house areas
  • Perform line level functions in emergency situations
  • Implement all the Safe & Sound procedures
  • Comply with all MOHG Pillars, Department LQEs and Guiding Principles
  • Performs a variety of other duties as assigned

 

Requirements

Mandatory

  • Minimum 4 years of Housekeeping management experience in a luxury hotel setting
  • Confident and fluent in written and verbal English and Italian, the knowledge of other languages is preferred
  • Strong management and interpersonal skills
  • Strong organizational skills with an attention to details
  • Excellent knowledge of Microsoft Office
  • Flexible schedules and working hours, willingness to work on weekends & holidays required

Desirable

  • Degree in Hospitality Management or similar field preferred

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