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Housekeeping Services Manager

London, United Kingdom

Housekeeping Services Manager

  • London
  • Rooms Division
  • Full time

Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and restaurants.

It’s another world. A world of oriental luxury and the most attentive service. A world that’s all about our guests.

It’s also a world that’s been reinvented and reimagined to move with the times. With a heart of London’s heritage and an eye to the future, we use our own sense of history to set new standards – through kind, passionate and generous service.

We love perfectionists, and we’re looking one to join us as a Housekeeping Services Manager.

To do this job well, you’ll be a details person: someone who walks into a room and takes a second to spot a curtain that needs straightening, or a jacket button that needs tightening.

Beyond an eye for detail, this role calls for a thoughtful nature: our Housekeeping Services Manager is someone who looks for ways to please our guests and colleagues, sometimes in unexpected ways. 

In return for your perfectionism, you’ll learn from our most seasoned Managers, and work with exceptional colleagues (think expert engineers on call), the latest technology (think iPads), and the finest products (think 300 thread count Egyptian cotton).

About the role

The Housekeeping Services Manager will oversee all responsibility for the management of Laundry/Valet and Public Areas, as well as our One Hyde Park (OHP) Housekeeping services. You will ensure full knowledge of our Mandarin Oriental Legendary Quality Standards, leading valet and laundry, as well as OHP, by example and ensuring all items serviced leave the valet & laundry in immaculate condition. Other responsibilities include:

  • Act as main contact for all linen/laundry related issues for hotel, including Spa and F&B outlets
  • Ensure all items are serviced within the given time frame and presented in line with our quality experience
  • Manage all aspects of Housekeeping Services in One Hyde Park residences (including contract signing, customer relations, relevant coverage in place etc. etc.)
  • Ensuring daily that staffing levels meet business needs
  • Provide a friendly and open window concierge service to each of our colleagues and ensure any uniform alterations are carried within a timely manner

What We Offer

As a colleague at the Mandarin Oriental Hyde Park London, you’ll be entitled to an array of benefits (as well as a highly competitive salary within the luxury London hotel sector). Varying from colleague recognition and reward programmes, discounted stays at our other properties across the world, free laundry and complimentary meals on duty, food and beverage discounts and exciting opportunities for promotion and transfers across the hotel/group.

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