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Housekeeping Supervisor

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Housekeeping Supervisor

  • Abu Dhabi, United Arab Emirates
  • Housekeeping Division
  • Full time


  • Maintain company’s image portraying a neat and tidy appearance and correct wearing of uniform, following strictly the hotel’s personal hygiene policy.
  • Ensures key control procedures are maintained.
  • Establish daily planning assignments for the day room assignments, turn-down attendants, evening cleaners, and housemen.
  • Check the room’s day service and turn-down service daily and complete the evening turn-down checklists periodically.
  • Liaises closely with Front Office to be aware of late arrivals, early arrivals for the following day, VIP rooms, and special requests.
  • Listens to employee grievances and/or wishes and brings them to the attention of the Housekeeping Manager
  • Gives feedback on employees' work performance to the Housekeeping Manager
  • Checks equipment and pantries at the end of the shift and ensures cleanliness and correct storage of guest and cleaning supplies.
  • Ensures that the handover given between morning and evening shifts is correctly made and all instructions are given in the log book.
  • Coordinate frequently with the Order taker on the status of rooms on your floors.  Inform Room Attendants immediately of check-out rooms.
  • Note the Lost & found enquires/ valuables in the Guest room.
  • Updates Room status and Guest discrepancies all the time and reports to F/O.
  • At all times the services and the standards are to be according to the Welcome charter & SOP of the Dept.
  • Pantry Stock taken to be done and supplies requisition given on the prescribed day to maintain the par stock level. Attends Front Office afternoon operational meeting.
  • Assist with emergency procedures such as evacuation, and fire and bomb threats.
  • Perform any duty assigned by the Housekeeping management team.
  • Assists with inventories for linen if scheduled and requested by the Executive Housekeeper or the Housekeeping Managers.
  • Reports and follows up on all maintenance
  • Performs turn-down training with new and existing staff.
  • Ensures that break times are followed by his/her staff.
  • Physically checks all discrepancies as per the discrepancy report.
  • Report any guest complaints/comments to the Housekeeping Manager.
  • Ensure that all staff under your supervision follows strictly the lost and found procedures.

Skills and requirements:

  • A degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is beneficial
  • Previous experience in the same role in a luxury hotel is preferred
  • Previous working experience in the Middle East is beneficial
  • Strong housekeeping, chemical, linen, and machinery knowledge is mandatory
  • Well-groomed, professional appearance
  • Outstanding written and verbal communication skills
  • Physically agile, and able to stand for extended periods

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