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Housekeeping Supervisor - Female

Dubai, United Arab Emirates

Housekeeping Supervisor - Female

  • Dubai
  • Housekeeping Division
  • Full time

Responsibilities:

  • It is part of your role and your responsibility to fully support all learning and development activities.
  • You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
  • To carry out any additional duties requested by management, related to hotel operational activities
  • Inspect, check and release hotel rooms for arrivals in accordance with set MO standards
  • Spot-check and monitor stayover rooms and vacant rooms in order to guarantee highest service standards at all time
  • Be aware of any maintenance issues and report them accordingly in REX
  • Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house
  • Create daily task sheets for room attendants with special projects and traces
  • Ensure that sign in and out policy is followed
  • Conduct daily briefings and trainings for room attendants
  • Monitor stock in pantries and act accordingly if refill is needed
  • Be aware of linen usage
  • Coordinate with Front Office, Engineering and Housekeeping Coordinator at all times in order to guarantee timely released for arrivals
  • Managing and overlook daily operation on assigned floors
  • Be aware of any OOS/OOO rooms in your respective area
  • Train, coach and motivate room attendants in order to achieve highest quality standards
  • Be customer focused
  • Always help the guests and anticipate their needs in advance
  • Recognize preferences and communicate them accordingly
  • Fulfill guest’ needs or communicate them to the concerned department
  • Follow all MOQA, LQE, LQA, Forbes, FLHSS&E standards at all times
  • Respond to guest questions and needs professionally, timely and with a smile
    • Handle guest complaints in a polite and professional manner
    • Take ownership of any guest complaints and follow up on the service recovery
    • Meet with guests in order to meet their expectations and to gather preferences
    • Provide guest assistance, direction and information as requested
    • Guide and help employees to grow and develop themselves
    • Teach and train staff on SOPs, safety and security and chemical usage
    • Take ownership of any guest complaints and follow up on the service recovery
    • Groomed and articulate, professional appearance
    • Ensure that all reports, task sheets, etc., are filed accordingly
    • Other duties assigned by the Executive Housekeeper and Assistant Executive Housekeeper

Skills & Qualifications

  • Senior School qualifications or equivalent is mandatory
  • Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is beneficial
  • Minimum 2 years of experience working in a 5-star hotel environment.
  • A minimum of 1 year of housekeeping experience on supervisory level
  • Previous working experience in the Middle East is beneficial
  • Strong housekeeping, chemical, linen and machinery knowledge is mandatory
  • Stain and material treatment
  • Female Candidates are preferred 

 

Closing date: Jun 30, 2021

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