Housekeeping Supervisor - Season 2022

Duties & Responsibilities

• It is part of your role to understand and comply with all Corporate and Hotel policies and standard operating procedures.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• Support and adhere to all Policies & Procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Carry out any additional duties requested by management, related to hotel operational activities.
• Inspect, check and release hotel rooms for arrivals in accordance with set MO standards
• Spot-check and monitor stayover rooms and vacant rooms in order to guarantee highest service standards at all time
• Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house
• Create daily task sheets for room attendants with special projects and traces
• Conduct daily briefings and trainings for room attendants
• Monitor stock in pantries and act accordingly if refill is needed
• Coordinate with other departments in order to guarantee timely released for arrivals
• Managing and overlook daily operation on assigned floors
• Train, coach and motivate room attendants in order to achieve highest quality standards
• Be customer focused
• Always help the guests and anticipate their needs 
• Recognize preferences and guest ’needs and communicate them to the respective departments
• Comply with all MOHG Pillars, Department LQE’s and Guiding Principles

Requirements

Mandatory

• Minimum of 3 years housekeeping experience and 2 year in a supervisory position, in a luxury resort / hotel.
• Ability to communicate efficiently, respectfully and fairly in a diverse environment.
• Flexibility is paramount as it relates to is schedule for this position (AM, MID, Evening Shifts).
• Proficiency in English, Italian and an additional language.

• Passion for luxury environment and details.