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Housekeeping Supervisor - Season 2022

Lake Como, Italy

Housekeeping Supervisor - Season 2022

  • Lake Como
  • Rooms Division
  • Temporary / Seasonal

Duties & Responsibilities

  • It is part of your role to understand and comply with all Corporate and Hotel policies and standard operating procedures.
  • MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
  • Support and adhere to all Policies & Procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
  • Carry out any additional duties requested by management, related to hotel operational activities.
  • Inspect, check and release hotel rooms for arrivals in accordance with set MO standards
  • Spot-check and monitor stayover rooms and vacant rooms in order to guarantee highest service standards at all time
  • Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house
  • Create daily task sheets for room attendants with special projects and traces
  • Conduct daily briefings and trainings for room attendants
  • Monitor stock in pantries and act accordingly if refill is needed
  • Coordinate with other departments in order to guarantee timely released for arrivals
  • Managing and overlook daily operation on assigned floors
  • Train, coach and motivate room attendants in order to achieve highest quality standards
  • Be customer focused
  • Always help the guests and anticipate their needs 
  • Recognize preferences and guest ’needs and communicate them to the respective departments
  • Comply with all MOHG Pillars, Department LQE’s and Guiding Principles



  • Minimum of 3 years housekeeping experience and 2 year in a supervisory position, in a luxury resort / hotel.
  • Ability to communicate efficiently, respectfully and fairly in a diverse environment.
  • Flexibility is paramount as it relates to is schedule for this position (AM, MID, Evening Shifts).
  • Proficiency in English, Italian and an additional language.
  • Passion for luxury environment and details.

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