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Human Resources Manager

Washington, DC, United States, Washington, United States

Human Resources Manager

  • Washington, DC, United States
  • Human Resources Division
  • Full time
The Group
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has underdevelopment over 35 hotels with more than 11,000 rooms in 24 countries in key business and leisure destinations.
The Hotel
Set at the heart of the US capital between Maine and Maryland Avenues and 12th and 14th Streets, SW, Mandarin Oriental, Washington DC has redefined luxury in the city. Just streets away from the nation’s most revered monuments and the Smithsonian Institution, the hotel is also within easy reach of Capitol Hill and the seat of power.

Strategic Intent & Scope of Position

It is the mission and intent of this position that the incumbent will assist the Director of Human Resources and the Human Resources team in the day to day of the Human Resources Department.

The Human Resources Manager is responsible for providing a general overview to the successful operation of the Human Resources department, with a specific focus on Labor and Employee Relations.

Organizational Structure

The Human Resources Manager will report directly to the Director of Human Resources. The Human Resources Manager will work in collaboration with the Assistant Director of Human Resources and Sr. HR Manager.

Job Functions

  • Support Company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission statement.
  • Ensures that the working environment for all colleagues complies with Federal and State standards and obligations.
  • Provides leadership and guidance in the hotel’s efforts in Labor Relations by working with Operations Managers in the effective compliance with the Collective Bargaining Agreements.
  • Will take the lead on day-to-day union matters inclusive of investigations, grievances and other union matters.
  • Helps to promote a harmonious relationship with the Hotel, its colleagues and Local unions.
  • Actively engaged in the colleague relations initiatives, including planning and coordinating Colleague Events and Programs, coaching and counselling, dispute resolution, working in tandem with management to ensure a positive and successful working environment.
  • Assistance in the oversight and maintenance of HRIS system, inclusive of audits.
  • Provide support in the Recruiting efforts of the hotel and assist in developing effective recruiting strategies and proactive sourcing.
  • Requires high levels of interaction with all members of staff. Exchanging ideas, information and opinions with others to formulates policies and procedures and/or arrive jointly at decisions, conclusions or solutions.
  • Will assist in the coordination and planning of the colleague functions such as but not limited to, monthly employee events, holiday and appreciation parties.
  • Maintain and update policies, procedures and contingency plans.
  • Playing a supporting role in the delivery of MOHG Colleague Engagement Survey.
  • Ensure all termination paperwork is properly completed (i.e. exit interview, return of all hotel issued property, locker inventory, etc.)
  • Assist with the coordinated efforts in the development of middle management colleagues through succession planning and coaching.
  • Assist in both the on-boarding and orientation of all new hires.
  • Assist with strategic planning
  • Ensure security and confidentiality of all information throughout the hotel.
  • Ability to present themselves with an uplifting personality as well as presenting a high degree of confidentially.
  • Involvement in the local community.
  • Other duties as assigned.




  • Experience in a luxury hotel/resort and/or unionized full-service hotel environment strongly preferred.
  • Must possess ability to coordinate with multiple tasks.
  • Must possess strong problem-solving skills.
  • Computer literacy to include: Microsoft Word, Excel, PowerPoint, Microsoft Outlook, etc.
  • Excellent communication skills both written/verbal.


  • Prior experience in a Service Union environment, preferably the Washington, DC Market
  • Prior experience in a Hotel operations leadership role.
  • A minimum of 2 years in Human Resources management.
  • Bi-lingual communication a plus but not required.

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