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In Room Dining Manager

Hong Kong

In Room Dining Manager

  • Hong Kong
  • Food & Beverage Division
  • Full time

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. 

 

Responsibilities:

  • Supervise and ensure the smooth running of the entire operation to attain maximum guest satisfaction
  • Attend Food and Beverage and related meetings and briefings
  • Prepare budgets and forecasts
  • Check revenue and minimise expenditure in order to increase profitability
  • Liaise with other departments to ensure guest satisfaction from all In Room Dining activities
  • Handle guest complaints and comments tactfully and take immediate action for rectification
  • Contribute to the achievement of the budgeted profits by providing faultless service and through implementation of sales techniques
  • Organize both on and off the job training according to the needs to improve staff standards and performance, and on all aspects of the Food and Beverage service
  • Perform any other reasonable duties as required by the department head from time to time

 

Requirements:

  • Minimum 4 years' working experience in hotel, catering and with at least 2 years on supervisory or managerial level in luxury hospitality environment
  • Strong managerial skills in terms of people management, work flow planning
  • Drives for result and knowledge of cost control and budgeting
  • Passionate in providing luxury customer service
  • Good problem solving and guest complaint handling skills
  • Fluent in written and oral communications in English, knowledge of other languages is a plus

 

For application, please quote the above job reference number and submit online application at our company career website: www.mandarinoriental.com/careers or please send your resume with salary expectation to: mohkg-hr@mohg.com or WhatsApp on 6011 0790.

To explore more opportunities and stay connected, please visit our Facebook career page:  www.facebook.com/MandarinOrientalHongKongCareers

 

Mandarin Oriental Hotel Group is an equal opportunity employer.  Personal data collected will be treated in strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.

Closing date: Apr 30, 2021

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