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In Room Dining Service Attendant 送餐部服务员

Guangzhou, Guangdong, China

In Room Dining Service Attendant 送餐部服务员

  • Guangzhou
  • Food & Beverage Division
  • Full time
  • Closing at: Mar 26 2023 at 23:55 HKT

Duties and Supporting Responsibilities:

  • To consistently achieve the service and product delivery standards with a high degree of client care and service at all times.
  • To demonstrate a pride in workplace and a high level of commitment.
  • Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
  • Provide excellent service at all time to all of our guests.
  • Assist Guest courteously and efficiently.
  • Set up tables as per the standard.
  • To suggest and correctly take customer food and beverage order with up selling technique.
  • Enter all sales in POS without errors. Double check list of items before “sending”.
  • Communicate with Kitchen for any guests’ special request and dietary requirements.
  • To prepare the pantry and side station assigned with sufficient Mise en Place.
  • To maintain the back of the house neat, tidy, clean and safe.
  • Make sure that all product served are accounted for on the final bill before presenting it.
  • Responsible for cash float and cashiering.
  • To prepare and maintain Buffet Tag.
  • Continuously monitor his/her section for maximum guest’s satisfaction.
  • Set up tables according to reservation.
  • To deliver the correct order to the table.
  • To carry out daily, weekly and monthly inventory.
  • Clear tables between courses throughout the meal.
  • To wish each and every guest a warm farewell and thank them for coming.
  • To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Macau/Group generally.
  • To have role of good Brand ambassador .
  • To maintain all Hotel’s assets.


Job Requirement

  • Extensive menu and wine list knowledge.
  • English language skills are beneficial.
  • Highly responsible & reliable.
  • Works well under pressure in a fast paced environment.
  • Ability to work cohesively as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.



  • 始终保持给予客人的服务及出品都是始终如一的高标准。
  • 演示出引以为豪的工作场所和高质量的保证。
  • 通过日常的工作让客人满意并体验的我们的支柱,传奇及文华东方会议的服务经历,来维持公司的价值观和公司文化,从而完成我们的使命。
  • 无时无刻为客人提供优质的服务。
  • 有礼貌及高效地为客人效劳。
  • 根据标准摆台。
  • 利用正确的技巧为客人推荐食物和酒水。
  • 能正确点击POS系统上面的所有项目,并在每次“送单”之前再从新检查一遍。
  • 与厨师沟通关于客人对食物的特殊要求。
  • 确保备餐间及工作柜的用具齐全。
  • 维护后场的清洁干净,安全,整齐。
  • 确保所有出品在递账单给客人之前上齐。
  • 负责收银员的工作。
  • 维护及提供自助餐菜牌。
  • 最大限度的令客人满意。
  • 根据预定的情况摆台。
  • 确保送到客人桌子上出品是正确无误的。
  • 参与每个天,每个星期,乃至每个月的盘点。
  • 当客人餐桌上有食物碎屑的时候清理桌面。
  • 真心感谢每一个来餐厅用餐的客人,谢谢他们的到来。
  • 必须清晰的了解所有有关文化东方酒店管理集团和餐饮部的信息。
  • 担当良好的形象大使。
  • 维护酒店所有的资产。



  • 熟练掌握菜单及酒水单
  • 具备英文沟通能力者优先
  • 责任心强,值得信赖
  • 能在压力与快速的工作节奏下很好的完成工作
  • 有团队精神
  • 沉稳冷静,彬彬有礼,专注于顾客的需求

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