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Income Auditor

Milan, Italy

Income Auditor

  • Milan
  • Finance Division
  • Full time

The Company:

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world Increasingly recognized for creating some of the world’s most sought-after properties, theGroup provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

The Hotel:

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Bar + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms that benefit from natural daylight.


Scope of Position

The Income Auditor maintains all necessary income reports and journals by accurately auditing the daily revenues of the hotel, in accordance with hotel accounting and financial controls, and within the policies and procedures as outlined in P&P, hotel and corporate policies and guidelines, and the hotel’s business plan.






  • Performs an audit of the daily night audit insuring its accuracy and completeness
  • Distributes work to the appropriate accounting staff
  • Spreads all miscellaneous waiting accounts and processes in the computer
  • Prepares all necessary daily reports including the daily sales report
  • Prepares weekly sales report for the Financial Controller in a timely manner
  • Maintains filing systems for the daily information; registration cards, credit cards, restaurant charges, promotional tickets and coupons, zero/cash folios, etc.
  • Controls the restaurant guest checks
  • Issues outlet guest checks upon request
  • Issues and tracks all banquet tickets
  • Maintains an adequate inventory of all guest checks
  • Prepares all necessary period end closing reports
  • Completes period end journals
  • Reconciles garage and miscellaneous revenues
  • Completes forecast accuracy report of rooms, guests, and food and beverage outlets
  • Assists the Cost Controller in the month end storeroom physical inventory
  • Prepares reports as requested to develop a more informative database for improved management decision making and critical evaluation of work activities
  • Prepares all appropriate period closing reports and entries




  • Follows all applicable laws relating to general accounting practices and tax regulations
  • Complies fully with the set financial reporting deadlines and guidelines, as outlined in P&P and by the Financial Controller





  • Maintains high confidentiality in regards to confidentiality
  • Reports any suspicious behaviour of employees to the Financial Controller and Security
  • Ensures that all potential and real hazards are reported appropriately immediately
  • Fully understands the hotel’s fire, emergency, and bomb procedures
  • Follows emergency procedures to provide for the security and safety of guests and employees
  • Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
  • Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct





  • Show involvement and be interested in environmental and/or social issues by participating in departmental activities
  • Ensures that self is familiar with in-house facilities to assist guests and promote sales
  • Informs and updates the Financial Controller on problems and unusual matters
  • Attends meetings and training required by the Financial Controller
  • Assists colleagues when needed
  • Ensures guest satisfaction by performing duties such as attending to their requests and inquiries courteously and promptly
  • Accepts flexible working schedule when necessary for the hotel’s uninterrupted service
  • To always be updated on:
    - Hotel facilities and special promotions
    - Marketing promotions
    - Laws relating to own field of responsibility
    - Union agreements
  • Stays abreast of current and new industry technology relating to function
  • Performs required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position
  • Maintains a favorable working relationship with employees and colleagues to promote a cooperative and harmonious working climate
  • Projects a favorable image of the Mandarin  Hotel Group to the public


This is not an exhaustive list of duties and it may be subject to review on a regular basis.





  • Finance degree
  • Two-three years of experience in a similar position
  • Advanced Excel knowledge
  • Good communication skills spoken and written both in Italian & English
  • Attention to Detail
  • Must work in safe and organised manner
Closing date: May 01, 2021

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