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IRD Overnight Waiter

Barcelona, Spain, Barcelona, Spain

IRD Overnight Waiter

  • Barcelona, Spain
  • Food & Beverage Division
  • Full time
  • Closing at: Oct 31 2022 at 23:55 CET

The IRD Server maintains all in room dining environment and equipment clean and tidy, delivers and serves in room orders to the hotel guest.

 

1.     Major responsibilities:

 

  • Support company philosophy and company culture through the use of the Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  • Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  • Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
  • Set up tables or tray according to the order accurately in timely manner up to our standards as per side work description
  • Deliver in room dining order to the guests in a timely manner, within the quoted time
  • Assist Guest courteously and efficiently, providing service for any guest’s request
  • Extensive knowledge of food and beverage in order to assist guests with suggestions and up sell our product, including liquors and cocktails.
  • Pick up the table after the use by the guests or as per guest’s request.
  • Do all the side works and preparations of the equipments for the continuation of the operation
  • Make sure that all silver and glasses are polished and spotless
  • Check accuracy of order before delivering – be sure it is complete.
  • Make sure that all product served are accounted for on the final bill before presenting it.
  • Verify guest satisfaction before leaving the room
  • Anticipate guest needs, as to where guests will never have to ask for anything
  • Attend all food and beverage training classes
  • Complied with change of schedule communication procedure
  • To wish each and every guest a good day/evening before departing the room
  • At the end of the shift deliver all checks and report to the appropriate place according to rules
  • Setting and maintaining the in-room dining environment and material perfectly clean as per side work description.
  • Following the posted opening and closing duties and side work sheet
  • Attend daily pre meal/communication meeting
  • Attend monthly department meeting
  • Always carry a master key, bottle opener, and pager when delivering or picking up tables and trays.
  • Generate a good atmosphere
  • Mandarin Oriental Barcelona reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at it's discretion with notice.
  • Side work duties include:

 

·        Set up tables and trays

 

·        Clean and polish glasses

 

·        Clean and polish Silverware

 

·        Folding napkins

 

·        Clearing of tables and trays

 

·        Clean the hot boxes

 

·        Clean table legs

 

·        Maintain the supplies up to the par (i.e. sodas, waters, sundries)

 

·        Small assigned projects

 

·        Maintain the cleanliness of the working area.

 

 
 

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