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IT Manager

Costa Navarino, Greece, Greece, 240 01

IT Manager

  • Costa Navarino, Greece
  • IT & Telecommunications Division
  • Full time

Mandarin Oriental, Costa Navarino will be located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort will be part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It will comprise 99 guest rooms, including 48 pool villas, all with outdoor terraces and sea views, along with five restaurants and bars.

Mandarin Oriental, Costa Navarino will position itself as an exclusive resort hideaway in Greece, providing the best of barefoot luxury art of living. Mandarin Oriental, Costa Navarino will differentiate itself from other resorts through a flawless execution paired with an offering of creative bespoke experiences tailormade for each guest. Exceptional staff will truly delight and satisfy each and every guest with our exemplary Legendary Quality Services emphasizing a sense of place mixed with our Oriental heritage

The IT Manager is responsible for:

  • Assist IT Department Head to develop IT department operations plans, policies and procedures and manage to have it implemented
  • Assist IT Department Head to develop CAPEX and OPEX budget
  • Assist IT Department Head to manage IT contracts and vendors
  • Manage IT preventive maintenance program
  • Manage IT task list and supporting documents, and ensure it is completed as required
  • Train hotel staff to improve their competency in technology and allow them to understand and maximize the use of existing IT resources
  • Ability to perform any other reasonable tasks requested by Hotel Management.
  • Manage daily technical support to guest and hotel colleagues
  • Manage daily system maintenance work to provide a robust and stable IT system
  • Manage and maintain IT infrastructure services, monitor the activities of support personnel as they relate to the management and maintenance of high performance, highly availability IT infrastructure
  • Manage and maintain telecommunication technologies used in the hotel
  • Implement MOHG standard and maintain IT infrastructure and applications in a good status
  • Manage support for all hotel applications
  • Plan and implement support for meetings and conventions in the hotel
  • Manage IT documentation in preparation for audit purpose
  • Manage information security tasks to mitigate risks from technology items
  • Assist IT department head to manage internal and external audit and compliance program and ensure hotel is compliant with internal and external requirements
  • Enforce MOHG standard security controls and maintain a secured IT environment
  • Manage technologies vulnerability scan and rectification process
  • Manage end of life technology plan and ensure all EOL technologies are upgraded/replaced before the expiration date
  • Manage end point protection tools and ensure all agents are installed and security controls are enforced
  • Assist IT department head to manage incident response program and ensure all security incident are handled properly
  • Provide information security training to new joined colleagues


What are we looking for:

  • Candidate must be a technology generalist who can understand various technology designs and implementing technical solutions across a broad range of technologies
  • Experience with managing most of below technologies:
    • Microsoft Active Directory, Windows Server, virtualized server platform and Office 365 platform
    • Wired network infrastructurev9firewall, router, switch, and WAN) connections
    • Wireless network infrastructure, (controller and access point, heat maps)
    • Cybersecurity system: end point protection, IPS/IDS, SIEM, vulnerability scan and penetration test
    • IPTV, digital signage, and background music system
    • Security controls, compliance, BCP planning, incident response and risk
    • Hotel operation applications
  • Knowledge of Greek & English language is required

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