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IT Supervisor

Costa Navarino, Greece, Greece, 240 01

IT Supervisor

  • Costa Navarino, Greece
  • IT & Telecommunications Division
  • Full time

Mandarin Oriental, Costa Navarino will be located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.
The beachfront resort will be part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It will comprise 99 guest rooms, including 48 pool villas, all with outdoor terraces and sea views, along with five restaurants and bars.
Mandarin Oriental, Costa Navarino will position itself as an exclusive resort hideaway in Greece, providing the best of barefoot luxury art of living. Mandarin Oriental, Costa Navarino will differentiate itself from other resorts through a flawless execution paired with an offering of creative bespoke experiences tailormade for each guest. Exceptional staff will truly delight and satisfy each and every guest with our exemplary Legendary Quality Services emphasizing a sense of place mixed with our Oriental heritage

The IT Supervisor will report to the IT Manager and is responsible for:

  • Serve as first line support for guest and hotel colleagues
  • Perform daily system maintenance work to provide a robust and stable IT system
  • Perform IT maintenance tasks on end points, IT infrastructure, telecommunication technologies, hotel operation applications
  • Provide support for meetings and conventions in the hotel
  • Provide training and guidance for IT specialist
  • Perform daily information security tasks as required
  • Follow up vulnerability findings and rectify the issues
  • Replace or upgrade end of life technology and ensure all EOL technologies are upgraded/replaced before the expiration date
  • Manage end point protection tools and ensure all agents are installed and security controls are enforced
  • Follow up assigned project tasks and ensure it is completed on time
  • Attend project meetings and report task status

What are we looking for:

  • Previous experience as IT Specialist
  • Experience with supporting Windows based server and desktop platform
  • Experience with supporting LAN and WLAN environment
  • Good knowledge of English and Greek
  • Ability to pay attention to details
  • Time management
  • Ability to work with minimal supervision and work efficiently within a team as well
  • Has customer centric mindset and ability to support guests as  required
  • Knowledge of the technology used in hospitality industry is a plus
  • Ability for problem solving


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