IT & Telecommunications Executive

The IT&TE is based in the hotel and is responsible for assisting the IT&TM in the Systems and Technology for the hotel and related business units as indicated.  The primary customers of the IT&TE are the hotel guests and clients on HSIA, followed by the management and staff.  The IT&TE’s goal is to provide excellent services that delight the guest, support customer requirements and satisfy business objectives.

The Role of the IT & Telecommunications Executive:

• Supports other Department Heads and Human Resources by coordinating on-going application training and ensuring that systems are used properly, productively to ensure that full benefits can be realized.
• Manage the on-going maintenance and support of the hotel systems and ensure that appropriate  maintenance contracts are in place.
• To follow the guidelines given in any standards and other documentation produced by the region or the Group
• Ensure all local procedures and reporting comply with all MOHG Policies and Procedures and assist internal and external audit personnel in validating compliance
• Ensure that a structured escalation procedure exists to provide 24-hour support to the hotel guests and staff.  The IT&TE, or a designated alternate, will be available on call 24 hours a day, 7 days a week
• The computer equipment and the computer room, MDF’s and IDF’s are kept clean and tidy and that all documents, master software and spares are organized in such a way that they are readily available
• Computer software licenses are kept and suitably filed
• Antivirus software is installed, kept up to date and operational, so as to protect the hotel/office systems
• The systems are regularly backed up and backups are taken off-site to a secure storage area.
• Access to the hotel systems are protected from unauthorized access.