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IT & Telecommunications Executive

Kuala Lumpur, Malaysia, Wilayah Persekutuan Kuala Lumpur, Malaysia

IT & Telecommunications Executive

  • Kuala Lumpur, Malaysia
  • IT & Telecommunications Division
  • Full time
  • Closing at: Jul 31 2022 at 23:55 +08

The IT&TE is based in the hotel and is responsible for assisting the IT&TM in the Systems and Technology for the hotel and related business units as indicated.  The primary customers of the IT&TE are the hotel guests and clients on HSIA, followed by the management and staff.  The IT&TE’s goal is to provide excellent services that delight the guest, support customer requirements and satisfy business objectives.

The Role of the IT & Telecommunications Executive:

  • Supports other Department Heads and Human Resources by coordinating on-going application training and ensuring that systems are used properly, productively to ensure that full benefits can be realized.
  • Manage the on-going maintenance and support of the hotel systems and ensure that appropriate  maintenance contracts are in place.
  • To follow the guidelines given in any standards and other documentation produced by the region or the Group
  • Ensure all local procedures and reporting comply with all MOHG Policies and Procedures and assist internal and external audit personnel in validating compliance
  • Ensure that a structured escalation procedure exists to provide 24-hour support to the hotel guests and staff.  The IT&TE, or a designated alternate, will be available on call 24 hours a day, 7 days a week
  • The computer equipment and the computer room, MDF’s and IDF’s are kept clean and tidy and that all documents, master software and spares are organized in such a way that they are readily available
  • Computer software licenses are kept and suitably filed
  • Antivirus software is installed, kept up to date and operational, so as to protect the hotel/office systems
  • The systems are regularly backed up and backups are taken off-site to a secure storage area.
  • Access to the hotel systems are protected from unauthorized access.


 Preferred Qualifications And Skills 

  • Minimum SPM / LCCI or equivalent. 

  • Diploma in Information Technology or equivalent. 

  • Minimum 1 year working experience in a similar capacity in the hospitality industry 

  • Proficiency in English and Bahasa Malaysia. Mandarin or other Chinese dialects are an advantage. 

  • Knowledge in Hotel Systems is preferred. 

  • Strong communication skills and ability to work with vendors.  
  • Analytical and detail-oriented. 

  • Detailed, efficient, organized and able to work in a fast paced environment. 

  • Must have employment rights in Malaysia. 


Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us: 

Malaysia work authorization is required for this position. 
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. 


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