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Jade Lounge Assistant Manager

Taipei, Taiwan

Jade Lounge Assistant Manager

  • Taipei
  • Food & Beverage Division
  • Full time
  • Closing at: Jun 30 2023 at 23:55 CST

Duties and Supporting Responsibilities

  • Provide leadership and support for Jade Lounge colleagues.
  • Train, evaluate and schedule Jade Lounge colleagues in accordance with the standards of the company policies and guidelines.
  • Ensure the profitability, efficiency and creativity in the Lobby Lounge.
  • Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
  • Create side work schedules for all positions. Ensure compliance and follow through.
  • To supervise the maintenance and cleanliness of the Jade Lounge at all time
  • Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team.
  • Plan menus, prices and promotional events for Jade Lounge in order to maximize revenue generating opportunities.
  • Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
  • To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
  • To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Taipei procedures.
  • To ensure that Mandarin Oriental, Taipei’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
  • To carry out annual appraisals on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE.
  • To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
  • To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE) as well as our MO PILLARS.
  • Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards.
  • Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details.
  • To liaise with the Training Manager on departmental learning and development needs.
  • To schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labor cost guidelines.
  • To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
  • To attend and participate in all required meetings on a regular basis.
  • To conduct regularly departmental meetings and to provide a regular forum for improving departmental communication.
  • Ensure accuracy of all menus: current, correct, spelled correctly, clean and presentable.
  • Ensure menu descriptions are up to date and distributed appropriately.
  • Perform any other reasonable duties as required by the Outlet Manager from time to time.

Deputizes the Manager in his/her absence.

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