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Junior IT Assistant

Milan, Italy

Junior IT Assistant

  • Milan
  • IT Division
  • Full time


The IT \ AV Assistant is based in the hotel and shares responsibility for the Systems and Technology for that hotel and its related business units as defined by the hotel Director of IT.

The primary customers of the IT \ AV Assistant are the hotel guests and clients, followed by the management and staff.

It is the IT \ AV Assistant goal to provide excellent services that delight the guest and colleagues.


Reporting Lines

Reporting directly to the Director of IT. He or she should participate fully in the operation of the hotel and ensure that he/she is aware of the business and commercial needs. 



Scope of the IT \ AV Assistant responsibilities includes and covers the following:

    • Provide IT \ Audio Visual Support for Hotel Guests
    • Provide IT \ Audio Visual Support for Colleagues
    • Assist the Hotel Director of IT as directed





  • A degree in information technology or a similar discipline coupled with a minimum of 1 year in the hotel industry working at a technical level.
  • Experience and education on Microsoft.
  • Experience on Cisco network equipment
  • Proficiency in Microsoft suite of office application products
  • Strong Server and desktop maintenance and troubleshooting experience  


  • Understanding and working knowledge of hotel operations


  • Good written and oral communication skills in English
  • Good written and oral communication skills in hotels local language / dialect
  • Analytical approach to problem solving and a regard for detail and accuracy
  • Capable of seeking solutions and answers utilizing both group and external resources


  • Minimum of one year relevant job experience as a hotel IT
  • Ability to analyse issues and situations that are local, global in nature, or a combination of both.  Willingness to work cooperatively with Group IT&T to resolve issues that transcend local authority
  • Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks
  • Enthusiastic about Technology
  • Strong People Skills
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