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L&D Manager

Costa Navarino, Greece, Greece, 240 01

L&D Manager

  • Costa Navarino, Greece
  • Human Resources Division
  • Full time

We are looking for a Learning and Development Manager to join our pre-opening team at Mandarin Oriental Costa, Navarino.

Mandarin Oriental, Costa Navarino will be located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort will be part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It will comprise 99 guest rooms, including 48 pool villas, all with outdoor terraces and sea views, along with five restaurants and bars.

Mandarin Oriental, Costa Navarino will position itself as an exclusive resort hideaway in Greece, providing the best of barefoot luxury art of living.

Mandarin Oriental, Costa Navarino will differentiate themselves from other resorts through a flawless execution paired with offering of creative bespoke experiences tailormade for each guest. Exceptional staff will truly delight and satisfy each and every guest with our exemplary Legendary Quality Services emphasizing a sense of place mixed with our Oriental heritage.

As L&D Manager, you will be responsible for the following:   

  • Identifies and analyses the learning and development needs in the Hotel and prioritises such needs in line with the hotel business plan
  • Assists Department Heads and Department Trainers to prepare training and development plans for their departments
  • Develops annual hotel learning and development plan
  • Participates in the preparation of the hotel’s strategic plan and marketing plan
  • Plans, organises and evaluates learning and development activities for Executive and Assistant level colleagues, through external consultant, retreats, cross-exposure periods, self-study programmes and goals programme
  • Organises and conducts colleague orientation in line with Corporate standards
  • Conducts and evaluates off-job training as required
  • Makes recommendations in developing and implementing various learning and development programmes to meet identified needs and to ensure guest service and quality and compliance with the LQEs
  • Makes recommendations for the selection of departmental trainers and provides the training for their development
  • Identifies, coordinates and evaluates all internal and external cross-exposure training, completed within the hotel and with other hotels
  • Delivers briefings of internal programmes to Executive Committee and keeps them informed of learning and development issues
  • Carries out monthly departmental Standards reviews with each Department Trainer in line with agreed standards
  • Evaluates all learning and development activities executed both internally and externally in conjunction with Department Heads and other relevant parties
  • Establishes and maintains records of training for all off-job courses
  • Prepares monthly learning and development report for Hotel Executive Committee
  • Compiles the hotel learning and development budget and monitors expenditure on a monthly basis
  • Works in association with the Director of Human Resources to conduct such functions as interviewing, hiring, coaching and counselling, and assists with other HR functions as required
  • Maintains standard hotel training equipment and learning & development library resources
  • Establishes and maintains links with schools, colleges and/or universities, coordinates work experience placements and talks as appropriate
  • Contributes towards the Health & Safety Committee, ensuring legal requirements in terms of training are adhered to, in line with FLHS&S & HACCP
  • Participates in the hotel incentive programmes by providing support through training and recognition
  • Monitors present and future trends in the learning and development field and makes recommendations
  • Establishes and maintains effective colleague relations
  • Contributes towards other hotel activities as appropriate
  • Performs related duties and special projects as assigned

What are we looking for?

  • At least 3 years working experience in a similar role ideally in hospitality, with strong administrative background.
  • Excellent communication skills, both written and spoken English and Greek
  • Good knowledge of Microsoft office.
  • Must be enthusiastic and have initiative.
  • Organised with high level of integrity and professionalism, reliable, courteous and with a good presentation.
  • Able to handle multiple tasks simultaneously, be enthusiastic and have initiative.

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