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Laundry and Valet Manager

London, United Kingdom

Laundry and Valet Manager

  • London
  • Housekeeping Division
  • Full time

Picture this: it’s a Tuesday. Sunlight streams through the window. You are entering a room looking out over Hyde Park, delivering a guests freshly pressed clothes. This is what your mornings look like when as a Laundry and Valet Manager in our hotel.  

Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and restaurants.

It’s another world. A world of oriental luxury and the most attentive service. A world that’s all about our guests.

It’s also a world that’s been reinvented and reimagined to move with the times. With a heart of London’s heritage and an eye to the future, we use our own sense of history to set new standards – through kind, passionate and generous service.

We love perfectionists, and we’re looking for more to join us as a Laundry and Valet Manager.

To do this job well, you’ll be a details person: someone who is handed a shirt and takes a second to spot the tiniest oil stain on the cuff or a rip in the collar.

Beyond an eye for detail, this role calls for a thoughtful nature: our best Laundry and Valet Managers are those who look for ways to please our guests, sometimes in unexpected ways. 

In return for your perfectionism, you’ll learn from our most seasoned housekeepers, and work with exceptional colleagues (think expert engineers on call), the latest technology (think iPads), and the finest products (think 300 thread count Egyptian cotton).

As a Laundry and Valet Manager your responsibilities will include the following:

  • To manage operational support over a 24 hour operation which is required as per business level demands
  • To provide guests with requested services always, ensuring all queries are handled in order to achieve full satisfaction
  • To ensure that all items are serviced within the given time frame
  • Ensure thorough follow-up & efficiently raising all service orders and incidents and smooth dispatch through HOTSOS
  • To introduce and monitor grooming standards within the laundry/ valet department
  • To implement the laundry / valet planned maintenance programme
  • To ensure all aspects of departmental administration are carried out and kept up to date in order to maintain efficiency
  • To assist the Director of Housekeeping in monitoring guest and colleagues full satisfaction
  • To organise efficient set-up for guest amenities and linen supplies

Successful candidates will have had experience managing an extensive valet & laundry operation in a five star luxury hotel. You will have excellent attention to detail, the ability to deal with pressure and experience managing a team. 

We offer our Laundry and Valet Manager world class benefits, including but not limited to:

  • Discounts on hotel stays and dining across the group
  • Highly competitive salary within the luxury London Hotel sector
  • Free laundry and complimentary meals while on duty
  • Colleague recognition and reward programmes
  • An exciting range of learning and development programmes
  • Opportunities for promotion and transfers worldwide
  • Colleague Social events and Wellness programmes

With the vision of making our hotel one of the finest hotels in the world, we are looking for candidates that can deliver passionate, kind and generous service. If this if you, apply now.


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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